Once the investigation phase is concluded, the Grievance Redress Committee will communicate the outcomes to the complainant.

This communication involves a detailed discussion with the complainant to explore potential resolutions. The Notification Form is utilized to document the details of this interaction. If resolving the grievance requires additional time beyond the initial week, the complainant will be promptly informed of the need for an extended period.

For grievances that can be swiftly addressed, responsible parties are encouraged to resolve the issues directly on-site. However, more complex grievances might necessitate further meetings, extended investigations, and possibly the involvement of the Project Steering Committee (PSC) for intricate issues.

In instances where a grievance is deemed without merit and the complainant remains dissatisfied after the resolution process, the GRC may advise the complainant to seek external redress. This recommendation is part of ensuring that all avenues for grievance resolution are explored and that the complainant is fully aware of their rights.

Comprehensive records of all interactions and decisions made during the grievance resolution process are maintained and stored in the grievance database managed by the Project Management Unit (PMU). It is imperative that all parties involved in the grievance mechanism maintain complete and accurate records of their activities. These records are essential for transparency and accountability and are regularly reviewed as part of the project's routine reporting procedures. This systematic documentation helps in monitoring the effectiveness of the grievance mechanism and in making necessary adjustments to enhance its efficiency.