EDSA's GRM User Guides

Introduction to Grievance Redress Mechanism (GRM)

Intro to the Concept of GRM
Explanation of the EDSA’s GRM Framework

EDSA’s GRM Framework
Learn How Users Lodge Grievances into the System

Lodge a Grievance as User
Learn How to Log Into the Grievance App

How to Log Into the System
Overview of the Grievance App Agent Panel

Overview of the Agent Panel
Overview of the Grievance App Admin Panel

Overview of the Admin Panel